How to Set Up Your Own Outbound IVR Calling System: A Step-by-Step Guide

How to Set Up Your Own Outbound IVR Calling System: A Step-by-Step Guide


Setting up an outbound IVR calling system can revolutionize your business communication by connecting multiple agents and dialing hundreds of calls in a day. In this guide, we'll explore how you can create your own system using the best auto dialer software and devices.

1. Choose the Right Auto Dialer Software:

   - Look for a reliable auto dialer software provider like R2media.

   - Ensure the software offers features like bulk voice call IVR, automated dialing, and integration with voice terminals.

2. Select the Voice Terminal Device:

   - Consider using the R2media Voice Terminal RM520 series device.

   - This compact and smart device offers cost-cutting solutions and next-generation features.

   - It has two parallel FXS ports for connecting to PBX, telephone instruments, and dial pads.

3. Installation Process:

   - The installation process of the R2media Voice Terminal RM520 is quick and trouble-free.

   - Follow the instructions provided by the manufacturer for easy setup.

4. User-Friendly Interface:

   - Benefit from the user-friendly GUI integrated with the R2media Voice Terminal RM520.

   - Enjoy seamless navigation and intuitive features for efficient usage.

5. Enhanced Connectivity:

   - Utilize the high-gain antenna provided with the RM520 for improved connectivity.

   - The 3-meter wire antenna ensures a strong signal for uninterrupted communication.

6. Hot Dialing Feature:

   - Enable hot dialing to automatically connect to specified numbers when the receiver is lifted or off-hook.

   - This feature streamlines the calling process and saves time for agents.

7. Customizable Messages:

   - Set up customized day and night messages to greet callers.

   - Day message: Inform callers that their call is important and will be connected shortly.

   - Night message: Provide information about office hours and encourage callers to leave a message for follow-up.


By following these steps and utilizing the R2media Voice Terminal RM520 series device along with reliable auto dialer software, you can create your own outbound IVR calling system with ease. Experience the benefits of streamlined communication, increased productivity, and cost-effective solutions for your business.


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